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University of Kentucky Communication Doctoral Student Published on CNN

 

How many times have you picked up the phone to call a business in hopes of speaking to someone to ask a simple question or two, only to hang up in frustration because an automated system sends you around in circles, wasting your time? David Wheeler has, and an article he wrote, “Voice Recognition Will Always Be Stupid,” was published Aug. 20, 2013, on the CNN website. Read more